SUPPORT

We’re here to help you get the most out of your Honeycomb gear. Choose the option that fits your request best:

How to get help

💬 Chat with Romeo
Our support assistant Romeo is available right here on our website. Romeo can answer many questions instantly and, if needed, open a support ticket for you.

✉️ Contact form
For any support request, please use the contact form below. Our support team will get back to you as soon as possible.

🛠️ Technical Knowledge Base
For in-depth technical information, tips and community discussions, visit the online forum of Aerosoft.

⬇️ Drivers, Firmware & Manuals
You’ll find the latest software and documentation on our Downloads Page.

Returns

You can return eligible products within 30 days of delivery. To start a return, please log in to your Customer Account and follow the instructions.

A flat return shipping fee applies for returns that are not due to a defect: $8 for small items (e.g. Echo), $12 for medium items (e.g. Alpha, Bravo), $18 for Charlie – max. $32 per return. Returns of defective items are free of charge. For all details, see our Refund Policy.

Please note: We cannot accept returns that have not been arranged with us in advance.

Defective product or wrong delivery?

If your product is defective, arrived damaged, or you received the wrong item, please do not start a regular return via your customer account. Instead, contact us via the contact form below or chat with Romeo. Our support team will take care of it, free of charge.

Partnership requests

Please note that we can only respond to eligible partnership requests. Support topics submitted via partnership requests cannot be processed. Please use the contact form for all support issues.