Return Policy

Return Policy

  • All orders placed in the North American Region regarding Warranty, Returns, and Defects are to be directed to Honeycomb Aeronautical Ltd.

Honeycomb Aeronautical Ltd.
Montgomery-Gibbs Executive Airport
8799 Balboa Avenue, Suite 265
San Diego, CA 92123
USA

Email: support@flyhoneycomb.com

Phone: (833) 387-7554

  • All products are covered by a 2-year limited warranty.
  • Alpha Flight Controls tension bands on the mechanical movement is covered by a 5-year replacement program warranty.
  • The warranty only covers defective components and defects in workmanship that occurred during the manufacturing of the Alpha Flight Controls Yoke & Switch Panel.
  • All defective returns will be evaluated in house for repairs and sent back free of charge. If product can not be repaired customer will be issued a new unit.
  • All Returns and replacements without serial number and proof of purchase void warranty coverage.
  • All cost of shipping and receiving of defective units and replacement parts will be covered through Honeycomb Aeronautical Ltd.
  • All non-defective units are nonrefundable.
  • All Defective returns must have all the product materials included and be returned in original condition.
  • The following defects are not covered by the warranty:
    • All damages arising from the failure to observe instructions in this manual.
    • Cosmetical wear and tear, including but not limited to scratches and rubberized paint deterioration due to rubbing against any surface.
    • Defects caused by improper use or cleaning.
    • Physical damage (e.g. scratches, broken casing caused for example by dropping the product or gross negligence).
    • Damage due to excessive force.
    • Damage caused by connecting components that are not shipped with the Alpha Flight Controls Yoke & Switch Panel.