Return & Refund Policy
Return & Refund Policy
This policy applies to purchases made directly at flyhoneycomb.com from HONEYCOMB LIMITED with a delivery address in the United States. Purchases from resellers or on marketplaces such as Amazon are subject to the return policy of the respective seller.
1. Return period
You may return eligible products within 30 days of delivery, without giving a reason.
This policy applies to orders placed on or after October 26, 2026. For orders placed before that date, the previous terms (60-day return period with free return label) continue to apply.
2. How to return
- Log in to your customer account at account.flyhoneycomb.com.
- Select the order and the item(s) you want to return, and submit your return request.
- Once your request has been approved, you will receive your return label and instructions.
Please note: We cannot accept returns that have not been arranged with us in advance.
Products must be returned in their original condition, complete with all accessories, and if possible in their original packaging.
3. Return shipping fee
For returns that are not due to a defect or our error, a flat return shipping fee applies:
| Category | Products | Fee |
|---|---|---|
| Small | Echo Aviation Controller, Echo Aviation Controller XPC, Xbox Hub, Foxtrot Aviation Stick | $8 |
| Medium | Alpha Flight Controls, Alpha Flight Controls XPC, Alpha Flight Controls LITE, Bravo Throttle Quadrant, Bravo Throttle Quadrant LITE, Foxtrot Takeoff Kit, Sierra TPM Module | $12 |
| Large | Charlie Rudder Pedals | $18 |
Multiple items: If you return several items from the same order together, the fees are added up, but you will never pay more than $32 per order. Items from different orders are treated as separate returns.
The return shipping fee is deducted from your refund and shown on your credit note.
4. Small accessories
For small accessories such as levers and dust covers, no return shipment is required. Simply contact our support team and we will process your refund.
5. Defective, damaged or incorrect items
If you received a defective, damaged or incorrect item, the return is free of charge. Please contact our support team before sending the item back. Defective products are also covered by our warranty (see product page for details).
6. Refunds
- We will refund the purchase price of the returned item(s) to your original payment method within 14 days of receiving and inspecting your return.
- Original shipping charges are non-refundable, except for returns due to a defect or our error.
- We may reduce the refund if the product shows signs of use or damage beyond what is necessary to check its condition, features and functionality.
7. Exclusions
Personalized or custom-made products cannot be returned.
8. Contact
HONEYCOMB LIMITED
LU Plaza, Units 907-908, No. 2 Wing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Email: support@flyhoneycomb.com
